9 Best AI-Powered Chatbots to Look for in 2023

Are you looking for the best AI-powered chatbots to transform the way your business communicates? If yes, then you’ve landed in the right place. 

Presently, businesses are using the latest advancements in Artificial Intelligence (AI) to create more advanced chatbot experiences. 

Indeed, these chatbots are really getting hyped. As they help businesses improve customer service and work more efficiently. Delightfully, there are a handful of amazing AI-powered chatbots on the market today. 

So, we’ll explore some of the best AI-powered chatbots that you can consider for your business in this article.

Let’s dig in, shall we?

Introducing AI-Powered Chatbots 

Before continuing, let’s take a closer look at AI-powered chatbots and their increasing significance. 

Today, as you step into the exciting world of AI, groundbreaking technology has transformed the way you live and work. 

Among its remarkable impacts, AI-powered chatbots have captured the attention of businesses worldwide. As it strives to enhance customer service and streamline operations for maximum efficiency. 

Imagine having a computer program that can talk to you just like a real person. That’s exactly what AI chatbots do! 

Precisely, AI chatbots are equipped with Natural Language Processing (NLP) and Machine Learning (ML) algorithms. As a result, it possesses the incredible ability to understand and respond to human language most naturally. 

Ultimately, you can regard it more as digital language wizards. Bringing the power of conversation right to your fingertips.

Growing Importance of AI-powered Chatbots

In this evolving digital landscape, AI-powered chatbots are emerging as indispensable tools. That revolutionizes customer service and drives business success. So, let’s briefly look at how it benefits in each spectrum.

Optimizing Customer Service with AI Chatbots:

Precisely, you can perform a variety of customer service tasks with AI-powered chatbots. Such as:

• Answering Questions: AI chatbots actively respond to customer inquiries about products or services.
• Troubleshooting Technical Issues: They assist in resolving technical problems customers may encounter.
• Providing Support for Orders or Refunds: Offer assistance and guidance in managing orders or refund requests.
• Generating Leads and Sales: Engage with customers, generating leads and facilitating sales conversions.
• Providing Customer Support in Multiple Languages: Deliver support in various languages, catering to a diverse customer base.

Benefits for Businesses:

Meanwhile, it also offers several benefits to businesses. Including:

• Increased Customer Satisfaction: AI chatbots actively provide 24/7 customer service, boosting overall satisfaction levels.
• Reduced Costs: Lowers customer service expenses by freeing up human representatives for complex tasks.
• Improved Efficiency: Automates customer service tasks. Further, enabling human representatives to focus on more critical responsibilities.
• Increased Personalization: Learns about individual customer preferences and needs, delivering personalized experiences.
• Transforming Customer-Business Interactions: Revolutionizes the way businesses engage with customers, enhancing communication and support.

AI chatbots are still in their infancy. But they have the potential to revolutionize the way businesses connect with their clients. Thereby, becoming a crucial tool for companies of all sizes as they get more advanced.

What to Look for While Choosing AI-Powered Chatbots?

While choosing AI-powered chatbots, you can consider the following factors to ensure the best fit.

• Natural Language Processing (NLP) Capabilities: Look for chatbots that excel in understanding and responding to human language naturally.
• Your Needs: What do you need your chatbot to do? Do you require it for lead generation, customer service, or some other purpose? Select a chatbot that can handle your special needs.
• Chatbot’s Features: What features are important to you? Some chatbots offer more features than others. So, choose a chatbot that has all your required features.
• Ease of Use: How easy is it to use the chatbot? Make sure to choose a chatbot that is easy to use for both you and your customers.
• Security: How secure is the chatbot? Will your customer data be safe?  Make sure your chatbots follow strict security guidelines, and respect privacy laws.

Besides, you need to watch out for your budget, target audience, and other factors to choose the best AI-powered chatbots. 

Summary of the Best AI-Powered Chatbots to Look for in 2023

Short of time? Here, have a glance at the best AI-powered chatbots to look for in 2023.

You may enjoy our best-read guides on what digital marketing is and a definitive email marketing guide. Also, read the article about the benefits of blogging for businesses. 

9 Best AI-Powered Chatbots to Look for in 2023

Here, we’ve got you the handpicked list of the best AI-powered chatbots to look for in 2023. Along with its description, key features, use cases, and so forth. Go through each one carefully to find a perfect fit. 

1. ChatGPT

Created by OpenAI, ChatGPT is an AI-powered chatbot that’s based on OpenAI’s GPT-3.5 and GPT-4 foundational GPT models. Indeed, it’s a robust AI tool that can be a useful asset for companies of all sizes. 

Importantly, it can hold a natural conversation with users. This implies you can use it to engage users in casual chats or even respond to inquiries about goods or services. What’s more, you can use it to address technical problems, offer customer care in multiple languages, and more. 

No doubt, it’s intended to deliver intelligent and engaging virtual help across diverse industries.

Key Features:

• Utilizes cutting-edge natural language processing (NLP) algorithms to grasp user inquiries and provide amazing accuracy in responses.
• Excels in capturing discussion context, enabling more well-rounded and relevant responses.
• Trained on enormous volumes of text data, allowing it to comprehend a variety of subjects and offer thorough explanations.
• Generates smooth and logical exchanges that resemble human talks. Thanks to its capacity to maintain conversational context.
• Can adapt its responses to each client. This enhances and improves the consumer experience.

Use Case:

ChatGPT is a multifunctional chatbot that you can use across multiple domains. Such as customer support, virtual assistants, content generation, and interactive storytelling.

Cons:

• It may not be as accurate or dependable as some other chatbots. As it’s still in the early phases of development.
• Can be pricey, particularly for companies with a large consumer base.

Pricing Plans:

ChatGPT is the freemium AI-powered chatbot available in the market. The free plan is available to everyone. With it, you can create a single chatbot with up to 100 conversations per month.

Meanwhile, you can also opt for ChatGPT Plus as a premium plan. It costs $20 per month. You can create up to 10 chatbots with up to 1,000 conversations per month.

Not to mention, both plans include ChatGPT API, creating and managing chatbots, tracking chatbot performance, and more.

User Reviews:

• G2 Reviews of ChatGPT: 4.6/5 (Based on 197 user reviews)
• Check more recent user reviews. 

Final Verdict:

ChatGPT is a powerful AI-powered chatbot that can be a valuable asset for businesses of all sizes. It offers a fluid communication experience and excels at natural language understanding. 

On top of that, it’s easy to use and can provide your clients with helpful information and support. Though it has some limitations, its impressive capabilities make it a strong contender among the best AI-powered chatbots.

Do you want to use ChatGPT to enhance your marketing plan? If so, then you should read our article on using ChatGPT for marketing.

2. Genesys

Genesys is another cloud-based customer experience platform that offers a wide range of features, including AI-powered chatbots. You can use it to automate several customer service tasks. Such as responding to inquiries, resolving problems, and offering assistance.

Moreover, it enables smooth interaction across various channels. Including websites, mobile apps, social media platforms, and messaging apps. As a result, this promotes uniform and consistent customer interactions. Ultimately, you can effectively convert prospects with web messaging.

Key Features:

• AI-driven bots. With that, you can provide clients with answers more quickly or direct them to a representative.
• Quickly learns and adapts to the environment. This makes them more accurate and reliable over time.
• Incorporates cutting-edge routing algorithms. As a result, it intelligently routes consumer inquiries to the right employees or chatbots.
• You can integrate it with a variety of other systems. Such as CRM (Customer Relationship Management) systems and eCommerce platforms. 
• Offers robust analytics and reporting features. This provides you with valuable insights into customer behavior, trends, and performance metrics.

Use Case:

Genesys is well-suited for businesses that need scalable and efficient customer engagement solutions. It’s particularly beneficial for contact centers, eCommerce platforms, and large enterprises. Particularly, who are aiming to enhance customer support and streamline customer journeys.

Cons:

• It can be challenging to set up and run. As a result, the learning curve is linear.
• Due to its wide feature set and associated expenditures, it might not suit small enterprises.

Pricing Plans:

Genesys is a premium AI-powered chatbot. However, it provides a 30-day free trial period to test out the platform. 

If you liked it, then you can purchase it at the following pricing packages. 

• Genesys Cloud CX 1: Designed for small businesses and startups. Costs $75 per month. Includes basic chatbot capabilities, up to 100 agents, etc.
• Genesys Cloud CX 2: Designed for mid-sized businesses. Starts at $95 per month. Includes advanced chatbot capabilities, up to 500 agents, and more.
• Genesys Cloud CX 3: Designed for large businesses. Starts at $135 per month. Includes Enterprise-grade chatbot capabilities, up to 1,000 agents, and more.

User Reviews:

• G2 Reviews of Genesys: 4.3/5 (Based on 1268 user reviews)
• Check more recent user reviews. 

Final Verdict:

Overall, Genesys stands out as a powerful AI-powered chatbot platform. Despite its few limitations, it definitely offers you a robust solution for seamless customer engagement. 

Thus, you can deliver personalized and efficient customer experiences with Genesys. All thanks to its extensive features, omnichannel support, advanced analytics capabilities, and more.

3. Conversica

Conversica is another AI-powered chatbot platform that specializes in lead management and customer interactions. Precisely, you can use it to provide support,  answer questions, and resolve issues. 

Moreover, it’s powered by a proprietary AI engine that is trained on a sizable dataset of consumer interactions. As a result, it can understand the subtleties of human language. And answer in a way that is engaging and natural.

Plus, it automatically engages each contact with the right information, at the right time, via the right channel and language. This provides you with unparalleled scalability. 

Key Features:

• Engages with leads in a human-like manner through customized interactions. This increases the likelihood of conversion.
• Uses NLP algorithms to comprehend client questions and provide answers, resulting in precise and contextually appropriate interactions.
• Supports contact over a variety of modes. Including email, SMS, and chat, giving customers a smooth and uniform experience.
• It’s integration with CRM systems and other business applications. This makes it easy to manage and optimize your chatbot. 
• Strong lead management capabilities. So, you can track, prioritize, and analyze leads’ progress and engagement.

Use Case:

Conversica is especially ideal for sales and marketing teams looking to maximize lead engagement and conversion. Particularly, you can use it for industries such as real estate, automobile, education, and financial services. Where proactive and tailored consumer interactions are essential for success.

Cons:

• Depending on the current tech stack, it may require further configuration and setup before it’s integrated with existing systems.
• Require some time and training to leverage all the features and capabilities of the platform fully.

Pricing Plans:

Conversica offers a flexible premium AI-powered chatbot platform. Its pricing plans are based on the specific needs and scale of each business. You can get detailed pricing information by contacting its Sales team.

User Reviews:

• G2 Reviews of Conversica: 4.5/5 (Based on 154 user reviews)
• Check more recent user reviews. 

Final Verdict:

Conversica stands as a prominent AI-powered chatbot platform. It excels in driving lead engagement and customer interactions. With its advanced AI capabilities, it empowers businesses to automate and optimize their sales and marketing efforts. 

Although there may be a learning curve and integration difficulties. Conversica is one of the top AI-powered chatbots to think about in 2023 for its emphasis on lead engagement.

4. LivePerson

LivePerson is a leading conversational AI chatbot company out there. It enables companies of all sizes to provide tailored consumer experiences across multiple channels. 

With that, it can answer customer questions, resolve issues, and even sell products. Pretty much like a person doing their job.

Moreover, it gives companies the ability to interact with customers in real time via a variety of digital channels. All thanks to its cutting-edge conversational AI technology. This improves client interactions and fosters business success by fusing automation with a human touch.

Key Features:

• Provides thorough data and analytics. This helps businesses monitor the effectiveness of their chatbots and spot potential improvements.
• Secure and compliant with industry standards. Additionally, you can brand it to reflect the style and tone of your business.
• Automates mundane chores, like responding to FAQs. This frees up human customer service specialists to focus on trickier consumer issues.
• Can provide specialized recommendations and offers by personalizing interactions based on client data.
• Facilitates smooth synergy between AI chatbots and human agents. Thus, this helps you provide exceptional client service.

Use Case:

LivePerson is ideal for firms that seek to offer individualized and effective customer experiences. Such as those in eCommerce, customer support, and service-based enterprises. 

It’s especially helpful for businesses that process a lot of client questions and need scalable and knowledgeable chatbot solutions.

Cons:

• Its advanced features and functionalities may be better suited for larger enterprises than smaller ones.

Pricing Plans:

LivePerson is also among the premium AI-powered chatbots solution. To know its detailed pricing, you’ve to reach out to its Sales team. As it offers several pricing plans that fit the needs of businesses of all sizes. 

User Reviews:

• G2 Reviews of LivePerson: 4.2/5 (Based on 145 user reviews)
• Check more recent user reviews. 

Final Verdict:

Overall, LivePerson is an adaptable AI-powered chatbot solution that blends automation and human touch to elevate customer experiences. It gives you all the tools that you require to connect with customers successfully. Such as conversational automation, seamless integration, and personalization features. 

Although LivePerson is better suited for larger businesses. Its extensive features make it one of the top AI-powered chatbots to consider in 2023.

5. Chatfuel

Chatfuel is another innovative and cutting-edge AI-powered chatbot platform out there with over 7 million users. It enables companies to develop and use interactive chatbots without coding knowledge.  

You can interact with customers and automate conversations with ease. All thanks to its intuitive interface and advanced AI features. Indeed, it streamlines the process of creating and managing chatbots for diverse company needs. From customer service to lead generation.

And the best part is, you can use the chatbot on several platforms. Like WhatsApp, Facebook, Instagram, or even your official website. As a result, this ensures broad reach and convenience for customers. 

Key Features:

• Employs NLP to understand and respond intelligently to user queries, and provide contextually relevant interactions.
• Comes with a visual chatbot builder. This helps you design and customize chatbots without the need for coding.
• Offers a huge selection of templates that you can utilize to build your chatbots.
• Integrates seamlessly with popular tools like CRM systems, email marketing platforms, and analytics tools.
• Provides comprehensive analytics and insights on chatbot performance, user behavior, and engagement metrics.

Use Case:

Chatfuel is ideal for various industries. Including eCommerce, lead generation, content distribution, and event management.

It aims to enhance customer engagement, automate conversations, and streamline support processes. On top of that, you can use it for upselling and cross-selling, abandoned carts, ads, feedback, and other purposes. 

Cons:

• Though Chatfuel offers a visual builder, its customization options are quite limited compared to coding-based alternatives.
• You may need to look at more specialized platforms for more complex use cases that demand powerful AI functionalities.

Pricing Plans:

You’ll be glad to know that Chatfuel is available in both free and paid versions. The free plan includes 50 conversations per month, access to a limited number of templates, and basic analytics.

Meanwhile, if you like it, then you can opt for the premium version. It’s available to you at the following pricing schemes:

• Entrepreneur: Costs $14.99 per month. Includes 500 conversations per month, access to all templates, and advanced analytics.
• Startup: Costs $24.99 per month. Includes 1,000 conversations per month, access to all templates, and advanced analytics.
• Small Business: Costs $59.99 per month. Includes 3,000 conversations per month, access to all templates, advanced analytics, and priority support.
• Growing Business: Costs $119.99 per month. Includes 10,000 conversations per month, access to all templates, advanced analytics, and priority support.

User Reviews:

• G2 Reviews of Chatfuel: 4.5/5 (Based on 43 user reviews)
• Check more recent user reviews. 

Final Verdict:

Overall, Chatfuel stands out as a user-friendly and feature-rich AI-powered chatbot platform. Enabling companies to develop and use chatbots without knowing any programming. This makes it ideal for use in customer support, sales, or even marketing. 

Despite some customization restrictions, Chatfuel is still one of the top AI-powered chatbots to pick up in 2023.

6. Ada 

Next, we’ve got Ada which makes up our list of the best AI-powered chatbots out there. It aims to help businesses of all sizes to scale their customer support strategies. 

Moreover, it comes with a drag-and-drop builder. With that, you can create, train, automate, and adapt customer service bots to different channels and languages. That too, without writing a single line of code. 

On top of that, you also get detailed reporting and analytics features. This helps you track the performance of your chatbots and identify areas of improvement needed.

Key Features:

• It’s fine-tuned on Large Language Models (LLMs). Enabling you to quickly identify and appropriately respond to customer intents.
• Offers a visual workflow builder. By doing so, you can automate operations and assist clients with challenging jobs or troubleshooting techniques.
• Connects with a variety of business systems. Such as customer databases, support desk programs, and CRM platforms. 
• You can brand the chatbot to match your company’s look and feel. So, with good interaction, it helps you gain trust and credibility.
• Supports multiple languages. This helps you provide customer support and engagement in diverse regions and markets.

Use Case:

Ada is appropriate for companies in all industries looking to enhance customer service and automate procedures. Consequently, offer tailored interactions. It’s useful for sectors that process a lot of consumer inquiries, Such as eCommerce, FinTech, Telecom, Travel, and so forth.

Cons:

• For unique criteria, you may find certain restrictions on the chatbot to precisely meet your needs. 

Pricing Plans:

Ada is also among the premium AI-powered chatbots. That provides 3 pricing schemes i.e. Core, Advanced, and Pro. These schemes are tailored to specific business requirements and usage. However, you must contact Ada’s sales team for detailed pricing information. 

User Reviews:

• G2 Reviews of Ada: 4.6/5 (Based on 150 user reviews)
• Check more recent user reviews. 

Final Verdict:

Ada emerges as a robust AI-powered chatbot platform, enabling businesses to deliver exceptional customer experiences. It definitely empowers you to streamline operations and provide personalized support. As a result, Ada continues to be one of the top AI-powered chatbot options.

7. Kore

Kore is a cutting-edge platform that offers AI-powered chatbot solutions to businesses. It gives you the resources and abilities to build sophisticated virtual assistants. That can automate and streamline customer interactions. 

Additionally, it uses chatbots that take advantage of artificial intelligence and natural language processing. As a result, you can deliver effective and individualized customer support across a variety of channels.

Natural Language Understanding (NLU) technology is one of Kore.ai’s core capabilities. As a result, chatbots can comprehend and process client inquiries as humans do. Further, enabling precise and insightful responses.  

Key Features:

• It learns from its interaction with clients. Thus, you can see the improved performance of Kore chatbots over time.
• Supports a variety of channels, including voice, email, web, and mobile. This enables you to connect with clients via their choice of media.
• Gives you access to precise information on chatbot performance. So you can monitor the efficiency of their chatbots and make any necessary changes.
• Integrates with a variety of business systems, such as help desk, CRM, and ERP systems.
• Capacity to keep context awareness during a talk. This enables tailored advice and speedy problem solutions.

Use Case:

Businesses that want to enhance customer service, agent assistance, marketing, etc. should use Kore. It’s particularly valuable for industries such as banking, insurance, health care, telecom, and so forth. Where effective and tailored client interactions are essential.

Cons:

• Can be a bit complex to use. Especially for people who are unfamiliar with chatbots.

Pricing Plans:

Kore offers a free trial with up to 100 conversations per month.  Further, it provides you with a pay-as-you-go model, where you only pay for the conversations that your chatbots have. 

The cost per conversation is 20¢. This means that if your chatbot has 10,000 conversations in a month, then you’ll only be charged $200.

Moreover, it also offers a volume discount for businesses that need to handle a large number of conversations. So, if you expect to have more than 100,000 conversations in a month, then you can contact Kore for a custom quote.

User Reviews:

• G2 Reviews of Kore: 4.7/5 (Based on 163 user reviews)
• Check more recent user reviews. 

Final Verdict:

Overall, Kore is one of the strong and flexible AI-powered chatbot platforms. You can use it to automate a range of work via its advanced conversational AI. This makes it a fantastic option for companies of all sizes who want to boost sales, marketing, and customer service. 

8. Acquire

Acquire is an advanced AI-driven chatbot that helps you transform customer engagement and assistance. Its sophisticated natural language processing abilities improve user experiences.  Ultimately, giving tailored interactions to your users. 

Additionally, it uses machine learning techniques to develop and advance continuously. Delivering precise and timely solutions to client inquiries. As a result, you can provide great customer service while streamlining your business operations and raising conversion rates.

Key Features:

• Uses sophisticated profiling and analysis of past data. To personalize interactions and give suggestions specifically designed for each user.
• When necessary, intelligently direct queries to the most qualified human agent. Ensuring a seamless transition between a bot and human engagement.
• You get thorough insights into customer interactions. To monitor performance, spot patterns, and improve your customer care strategy. 
• Provides live chat feature. This assists you in responding to inquiries from clients, resolving problems, and offering support.
• Capable of handling multiple tasks at once. Whether it be providing product recommendations, closing deals, and so forth.

Use Case:

For companies in a variety of industries, such as eCommerce, customer support, and tech help, Acquire is the perfect answer. Customers can use it to find items, get answers to commonly asked questions, and fix technical problems. And even get assistance with the buying process.

Cons:

• Can’t manage extremely complicated or sensitive consumer inquiries. That call for human assistance, despite its cutting-edge capabilities.
• Additional development work is needed to integrate Acquire with pre-existing systems or databases.

Pricing Plans:

Acquire provides numerous premium price options designed to satisfy the requirements of companies of all sizes. Precisely, it provides you with the following schemes:

• Self-Service: Costs $500 per month billed annually along with $25 per agent/month. Includes chat widgets, SLA+ Alerts, workflows, and more. 
• Integrated Solution: Costs $2000 per month billed annually along with $45 per agent/month. All Self Service features along with call deflection, several channels, import/export data, and more.

It also offers a 14-day free trial of its Basic plan that includes live chat, chatbots, and video calling. However, do note that the free trial is limited to 100 chats per month.

User Reviews:

• G2 Reviews of Acquire: 4.2/5 (Based on 42 user reviews)
• Check more recent user reviews. 

Final Verdict:

Acquire is undoubtedly one of the best AI-powered chatbots available. Its advanced capabilities make it a valuable asset for businesses looking to improve customer engagement and support. 

The benefits of Acquire significantly outweigh these drawbacks, despite its slightly higher cost and integration difficulties.

9. Rasa

Last but not least, we’ve got Rasa which makes up our list of the best AI-powered chatbots that you can count on. It allows the design of sophisticated chatbots that can comprehend user inquiries and provide remarkably accurate answers. 

Modern NLU and ML technologies are combined in Rasa’s architecture to deliver chatbots. That’s capable of understanding user intentions, gathering pertinent data, and having meaningful discussions. 

Additionally, its extensive feature set enables you to build chatbots that easily meld into a variety of communication channels. Further, delivering a seamless experience with users.

Key Features:

• Provides an open-source framework. This gives you the total freedom to alter and expand its functions to meet its own needs.
• Utilizes a dialogue manager to regulate the conversation’s flow and streamline complex interactions.
• Able to carry out operations in response to human input. Via APIs to call services, send emails, or update databases.
• Offers a range of training and evaluation tools for conversational AI models. This makes it simple to gradually increase the performance of your models.
• Made simple to extend. Meaning, you can upgrade your conversational AI applications with new features and capabilities.

Use Case:

Rasa is suitable for different industries such as financial services, health care, telecom, and more. You can use it for customer support, generating leads, support sales, scheduling appointments, etc. Ultimately, this automates tedious chores and frees up labor resources for more difficult jobs. 

Due to its flexibility, the platform is also appropriate for internal process automation. Further, enhancing worker productivity, and optimizing processes.

Cons:

• You may find it challenging to set up and operate. As the documentation is also a little inadequate.

Pricing Plans:

Rasa has both community and business editions available. The open-source platform is accessible through the community edition. Which is free and enables developers to create and deploy chatbots with basic features. 

Meanwhile, it also offers an enterprise edition with customizable price choices. This is particularly suited to company requirements for more advanced features. Like priority support, enterprise-grade security, and analytics.

However, it doesn’t mention the pricing on its official website. For that, you’ve to reach out to its sales team.

User Reviews:

• G2 Reviews of Rasa: 4.0/5 (Based on 8 user reviews)
• Check more recent user reviews. 

Final Verdict:

Rasa is a great pick if you’re seeking an AI-powered chatbot platform with innovative conversational features. No doubt, you can build intelligent chatbots that deliver top-notch user experiences. All thanks to its robust NLU engine, contextual understanding, and multi-channel support.

Do you have a WordPress website and want to add a chatbot? Then, look at our article on how to add Chatbot to a WordPress website easily.

Conclusion

And that’s it, folks! We’ve come to the end of our article on the best AI-powered chatbots to look for in 2023. 

The ideal chatbot for your business will depend on your unique requirements and financial constraints. However, all of the chatbots listed in this article are a great place to start your search.

If you’ve got any questions or confusion, then do let us know in the comment section below. We’re happy to hear you out.

Do share this article with your friends who’re looking out for the best AI-powered chatbots for their websites. 

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